The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • CosmoNova@lemmy.worldEnglish
    2·
    5 months ago

    That‘s what I was getting at actually. They rebranded when clown attacks went viral on the internet. The new image of the company and their now (in)famous jingle „I‘m lovin‘ it!“ was supposed to only launch in Germany for McCafés but promptly went global when they really needed a rebrand quick.