If you’ve felt your burrito was smaller than it should be, smaller than in the commercials, the CEO agrees.

  • Ashyr@sh.itjust.works
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    3 months ago

    I wonder how bad their financials are if the CEO is publicly speaking out about this problem.

    Chipotle used to be my favorite restaurant, but the last time I ate there was probably 2019. It just stopped being worth the effort of trying to get a full bowl.

    • DominusOfMegadeus@sh.itjust.works
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      3 months ago

      It shouldn’t really require effort. If I wanted to expend effort, I would cook this shit at home. Which is what I actually do do, because fuck fast food price gouging.

    • CosmicTurtle0@lemmy.dbzer0.com
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      3 months ago

      I remember that chipotle was the restaurant for college campuses. Early 2000s and into the 2010s. But then…it became shit.

      Other companies came in and they were better and cheaper.

      Now I only go to Chipotle when I’m on the road and literally can’t find a better place. Hell, I’ll go to McDonald’s before I go to Chipotle.

      They fell so hard.

    • jballs@sh.itjust.works
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      3 months ago

      Coincidentally, 2019 is when they got a new CEO, laid off almost all the corporate personnel and moved from Denver to Newport Beach. Weird that decapitating the company would have an effect on it…

    • Phenomephrene@thebrainbin.org
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      3 months ago

      I stopped going there after they required ordering via their app. Not sure if that was a policy everywhere or just around here. I use apps to order at a lot of places, but I’d tried using the Chipotle app previously and found both smaller portions and that their error rate was higher than I was willing to deal with. If I can’t walk in and watch my order being made so I can make sure it’s correct, sorry, I’ll go somewhere else.

      • player2@lemmy.dbzer0.com
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        3 months ago

        Was that during COVID? I regularly eat Chipotle around the US and I’ve never encountered this requirement, I always order at the counter so it is fresh.

        • Phenomephrene@thebrainbin.org
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          3 months ago

          Yeah, that’s when the requirement started. I’d tried the app before that and that was when I decided I wouldn’t use it. They kept the policy around long enough for me to completely give up on them. Not actually sure if it’s still a thing around here. Not super urgent for me to find out. I go to Pancheros now for a quick service burrito analogue.

    • WraithGear@lemmy.world
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      3 months ago

      I want to know what they did with the rice? Like it’s mushy and or has the wrong flavor. I think it used to have some lime juice in it, but now the rice being bad just overpowered the whole thing.