• Eunie@feddit.org
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    2 months ago

    To be fair: 95% of people saying ‘I get it’ definetly didn’t got it.

    Sauce: Ask anyone working in IT support

    • bss03@infosec.pub
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      2 months ago

      I am impatient with long descriptions, but I do find that in a minority of cases, the description does lead in to a distinction that I would not have intuited.

      I try to reflect on that during long descriptions, particularly ones that are highly redundant with something I remember.

      • Test_Tickles@lemmynsfw.com
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        2 months ago

        I find sometimes that repeating something they said and then asking a pointed question will derail the repetitive brain loop they are stuck in. I think a lot of people have gotten so used to being ignored, dismissed,or have just failed at communicating something they want to say so often that they have fallen into a “rinse and repeat” pattern for everything in their lives. They need their own words sent back to them to indicate that you have heard their words. And then asking a relevant question indicates that you are actually thinking about what they have said.