The phone is still great, I have to admit with gritted teeth.
But, Apple is getting to the point where its products & services are case by case, not universally good.
My experience with trade-in has been horrible. A few product lines are subpar (like the AirPods in my opinion), but others like the iPhone or the watch are still amazing.
Will do - hopefully it slightly works out
Which is fair to them, I just want the $400 or so that the used phone is worth to me
That’s a good point - might try that when I speak to them again.
I tried - maybe I had (more) bad luck and got the worst customer service rep of all time
In hindsight, I wish I had! Never had this happen to me on a laptop
Hadn’t heard that word before. From what they said, their systems don’t allow it to be cancelled.
Can’t possibly be a scam given it’s a 0 value, as you say
I guess. Doesn’t seem there’s any resolution from Apple.
Seems that way, and legally they’re right but it is just shitty.
Wish I could - but - mis-tap is hardly a mess up! If I had actively accepted it and then regretted my stupidity it would indeed be a valuable lesson
I’m in the UK, so maybe there is a similar law on the books from before Brexit. Definitely worth pushing