Retired male, social media novice, living just outside of Seattle. Here to discover social media so far it’s a universe all it’s own. Touch typist with little tolerance for predictive text or automatic spell check.
Also @apples_and_pears
Most toots are deleted after 2 weeks.
@reallyzen Relunctantly, I have to agree, but we only know one side of this story. Companies tend not to reveal reasoning in any detail when defending themselves. Sometimes they even deliberately mislead. As a result, it’s not likely anyone will *know* how truthful any response would be - all we can do is ask the question.
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@reallyzen I did. I’ve been added to the list. One day we’ll learn which list.
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@sunzu @neme @luc891 @kryllic One problem is that affected customers who walk away never to return are hidden on the bottom line by new customers that replace them. Businesses don’t care about disatisfied customers, not when they have all the customers they can handle.
Think of lost business as collateral damage or cost of doing business. The share holders can’t see the lost revenue so it isn’t “lost revenue.”