I stayed in a place where the host hadn’t declared dangerous animals, in this case, 3 dogs that lived there which were highly territorial and would attack anyone coming into the property. The host knew they were a problem and warned me that they would be aggressive for a week or two until they knew me, but left them unleashed anyway.

Airbnb promised they would do something, and did nothing. They repeatedly apologised that I felt the way I did and did nothing. Eventually they said I could get a video of the dogs being aggressive so I did, which nearly resulted in me getting attacked again. They then had an expert in who questioned if they were even dogs or on the property. They then basically asked me if I could get a video of me being attacked by the dogs with the property in the background so they could verify. After numerous threats to go to the press and start legal action did they try and offer me a partial refund. Only when I’d been threatening them with legal action and told them I’d filed a chargeback did they cave in and gave me a full refund and I immediately deleted my account. They did send me a few customer service surveys after that