A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.
It came back today, fully repaired, cleaned, polished, lubricated and in a new box.
Total cost: £10 + return postage.
They sent the knife back with an invoice. I didn’t have to pay a penny before the job was done.
A product that’s been out of production for almost 40 years, repaired at very little cost by the original manufacturer.
I’m stunned. Happy, impressed, grateful and stunned.
I have at least a couple of victorinox Swiss army knives, I will keep this in mind!
I do the same thing and I’ve had my Leatherman for over a decade now
Dunno what you’re doing that requires a new knife every two years!
Buying knives for $5 probably has something to do with it
Usually losing them. Though there was this one time where I shorted some wires And the best portion of serratedness became useless.
Ah carelessness, I see! Not a great quality for a handyman 😜