Which? survey finds a third of online supermarket shoppers have been given a substitution

Mushrooms in place of tampons, a frozen pizza substituted for tinned peaches, and cream crackers instead of Christmas crackers. These are among the “bizarre” supermarket substitutions reported by online shoppers in a new poll.

Just over a third of online grocery shoppers (34%) reported having received a substitution in their most recent grocery delivery, the survey for consumer group Which? found.

Asda was the worst offender with more than half (56%) of customers receiving a replacement product in their last order. When asked about the strangest substitution of the past year, one of its shoppers recounted their bemusement at having ordered washing powder only to unpack 10 cans of beer.

So throwing this open to the floor: have you had an silly substitutions?

  • Patch
    1·
    8 months ago

    Nothing too absurd, but with regularity I’ll put in plant-based dairy free products (because there’s a dairy allergy in the house), but be given the substitute of the dairy version of the same. Cow’s milk intead of oat milk, regular yoghurt instead of soy yoghurt, regular ice cream instead of vegan ice cream, etc.