Susan Johnson was told by hospital staff she had died four months earlier as she waited for a scan.

cross-posted from: https://lemmy.ca/post/20347898

Archive/mirror: https://archive.ph/1pl5L

Mrs Johnson, from Scarborough, attended her hospital appointment in March 2023.

The mother-of-two said: "I gave them my letter and their first words were, ‘ooh you’re dead’.

"I said, ‘pardon?’. I was in shock.

…

The retired housekeeper contacted her GP and was told the mistake had been fixed.

However, when she contacted the Department for Work and Pensions (DWP) the bemused call handler told her: “On the computer you’re dead”.

"I said, ‘I’m not, I’m still talking to you’.

  • FlaxEnglish
    9·
    7 months ago

    “And that person, whoever has pressed a button, shouldn’t be working wherever they are.”

    Mistakes happen, although perhaps the system could be redesigned. It’s likely a fault of a UI, I doubt it was malicious or entirely incompetent.