This works until you learn that 90+% of the time they haven’t actually restarted, or they thought they restarted but their OS has some stupid policy of sleeping instead of restarting on shutdown (looking at you windows with your hybrid shutdown crap). That being said, sometimes you also get people who know what they are doing, but because of this they miss the basics, because “there’s no way that is it” or they just don’t think of it. As such everyone who actually does the bare minimal troubleshooting has the same treatment.
This works until you learn that 90+% of the time they haven’t actually restarted, or they thought they restarted but their OS has some stupid policy of sleeping instead of restarting on shutdown (looking at you windows with your hybrid shutdown crap). That being said, sometimes you also get people who know what they are doing, but because of this they miss the basics, because “there’s no way that is it” or they just don’t think of it. As such everyone who actually does the bare minimal troubleshooting has the same treatment.