I got my parents iPhones, my in laws have Android. My parents get on fine with their phones. Every single time I’m at my in laws I’m not spending time with anyone, I’m tech support for their phones because they’ve messed something up or something isn’t working right. My work phone is Android so I know my way round and don’t have issues on it. I think the added layer of complexity / potential complexity with more permission requests, customisation possibility, storage options (they have mid devices with SD storage in addition to internal which is the cause of many problems for them).