Sounds like it’s time to have a conversation with the housing ombudsman.

Is that a tiny tiny radiator with a tiny tiny window or a HUGE person?

This is the best summary I could come up with:

Leading private providers of social housing in Britain have been made to pay out only a few hundred pounds on average in financial penalties for severely mistreating tenants, the Observer can reveal.

Instead of issuing fines for repeat offences, the ombudsman mainly acts as a mediator, handling individual complaints by tenants who have been mistreated and ordering the landlord to pay compensation when they have failed to stick to their legal duties.

Even in cases of severe maladministration, where landlords have systematically refused to fix endemic damp and mould issues for years or left tenants living in squalor, the ordered compensation was often just a few hundred pounds.

“Our data shows that tenants are getting a raw deal across the board, with very little regulation of the housing sector taking place,” said Maia Kirby of Good Jobs First, a nonprofit that focuses on corporate accountability.

“It is obvious that such weak sanctions make little impact, and they certainly don’t drive strategic change,” said Suzanne Muna, secretary of the Social Housing Action Campaign.

A spokesperson for the Department for Levelling Up, Housing and Communities said: “We are introducing Awaab’s law, forcing social landlords to address hazards such as damp and mould within strict timeframes.

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