Three customers were charged more than £100 each for unknowingly using a call connection service.

The PSA said it had “very strict rules” for connection services, and enforcement action is taken if providers break these rules.

It also said it would cap all call costs at £40 from 18 September.

Fear the regulator! Only £40 for a call that should be free!

Here’s the other sort of PSA (from the link):

How to spot a call connection service:

  • Official numbers usually begin 01, 02, 03 or 0800

  • If the number beings 09, 087 or 084, it is likely to be a connection service and will cost more

  • When searching for a number on a search engine, be aware that the first number may not be the one you are looking for

  • Look out for paid-for ads - these may be connection services.

    • JoBoOPEnglish
      10·
      1 year ago

      I remember that site! Glad to see it’s still going.

      It started as a way to find free numbers for companies which try to get you to use their own premium rate lines. Now we have entirely useless grifters tricking people into calling free numbers via their very expensive service, even when the organisation getting the call does not want them to.

      And PSA thinks it’s fine to cap them at £40/call. Even though that probably means they’ll just cut you off at 10 minutes in the hope that you’ll call back and waste another £40.

      Just make it illegal FFS.