Seems like the guy in the article was a bit stupid and did the exact things that banks tell you not to like giving personal info and 2FA codes to a cold-caller, but also that Revolut’s claims of biometric security didn’t stop the scammers nicking all his money.
I’ve not had much experience with the “challenger banks” but apparently Revolut gets the most complaints by a long way. Anyone got any similar stories?
If it’s all authorised like this, it is technically a legit transaction. Revolut should have flagged it up for review though as per the article. I think card transactions are a bit different, as usually they don’t need to be authorised in the app, but this sounds like he spoke to a scammer, transferred them some money, handed out a 2FA code (something which banks always say “don’t give this to anyone, not even us”), and then was surprised when lots of money was transferred out of his account. I’m not sure Revolut are at fault here (other than not putting a hold on the transactions when they started to look out of character, but honestly the account was compromised by then anyway)