A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”
Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.
It also said it had used AI, alongside human customer service representatives, for years without issue and only saw problems arising after the latest update
When you try and save face
Just because you hace started seeing problems doesn’t mean there weren’t problems until now. It’s just what you see.
The worst thing about this all:
As for Beauchamp, he still doesn’t have his package.
The AI models can only hallucinate around what humanity wrote about DPD as a company. That gives you a glimpse about what humananity did write about them.
Not necessarily. It can add in other things, but if the model is trained well it will be mostly DPD related things. Maybe it appeared on the page but was unrelated. Or a sequence of words leads to another unrelated sequence, but they appear frequently in the training data.
DPD is actually one of the best UK delivery companies in my experience.
It’s Evri/Hermes who are dogshit.
Nice, in Sauerkrautland they aren’t that great unfortunately…
Oh, shit, they really CAN replace us! ;)
Please note this is reposted content from 10 months ago.
Bever had problems with DPD. Hermes, UPS and GLS though…
Yeah, they’re actually pretty decent and their app is good for tracking.
and admitting it was the “worse delivery firm in the world.”
At least it was honest.
