• snaprails
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    8 months ago

    The UK government set a target for numbers of smart meters to be installed. It didn’t say that they needed to be working as smart meters. Nobody should be surprised by this.

  • wingsfortheirsmiles
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    8 months ago

    This is why I’m happy sticking with the meters my house was built with (which are “only” 23 years old)

    • jabjoe
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      8 months ago

      Yes, but night rate is worth it if you have a EV or house battery. 7p per kWh instead of the 29p per kWh of the day rate. Huge saving.

        • jabjoe
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          8 months ago

          You got a house battery? If I had a largish house battery I’d certainly move to that and automate the battery use by electricity costs. ;-)

          • HeartyBeast@kbin.social
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            8 months ago

            Yup I have solar panels and a 5kWh battery. The panels don’t do much in the winter, but the batteries have proved their worth with the tariff. I have a few other automations like the immersion heater coming on when prices go negative

            • jabjoe
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              8 months ago

              I did maths on a battery with my current tarrif, but agile probably means I should revisit. What I really want is a nice big second life EV battery.

    • byroon@lemmy.world
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      8 months ago

      They keep emailing me to say mine has reached its end of life and needs to be replaced - and yet funnily enough it still works while all these smart meters don’t

  • ᴇᴍᴘᴇʀᴏʀ 帝A
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    8 months ago

    Mine is no longer sending out readings but I should count myself lucky it’s not worse. Occasionally it flashes up readings showing 5-6 times the actual usage but it disappears when I toggle through the options, which does make me nervous.

    • wewbull
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      8 months ago

      Are you talking about the meter (the box where the power comes into the house), or the wireless display?

      The meter only counts units of electricity. It doesn’t tot-up the price of them. The display calculates a price, but it’s only meant to be a guide for you. The real price is all calculated by the supplier when they generate your bill. So if you’re seeing weird prices on the display, don’t worry. Only the kWh numbers matter.

  • AutoTL;DR@lemmings.worldB
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    8 months ago

    This is the best summary I could come up with:


    Between January and June 2023 her energy bill went up to over £3,500, leaving her “terrified” to use electricity.Her son said the problems began when she was changed to a smart meter on a single tariff, in 2022.

    I don’t sleep at night really because my body, it can’t let go.”Mrs Butler said she recently received £2,900 back from Utility Warehouse - which did not cover what she was owed.

    “We acknowledge that the customer service Mrs Butler received fell below our usual high standards and we’re sorry for the inconvenience and distress this has caused,” they said.

    Dianne Green, 75, from East Sussex, has been having issues with her smart meter since she was taken on by British Gas in April 2022, when her previous company went bust.

    She said her online account showed she was using roughly £60 per month, but British Gas wanted to put her direct debit up to £169 per month.Mrs Green said her physical disabilities meant she couldn’t reach the electricity meter to get manual readings.

    The Desnez says the “vast majority” of smart meters are working correctly, but "reporting errors by a minority of suppliers have uncovered more meters not operating in smart mode than previously thought”.Lord Callanan, Minister for Energy Efficiency and Green Finance, has written to Ofgem, urging "action to ensure suppliers are held to account if they are not supporting customers with issues as they should be”.


    The original article contains 767 words, the summary contains 237 words. Saved 69%. I’m a bot and I’m open source!