• tiramichu@lemm.ee
    112·
    10 months ago

    I’ve had this a lot.

    I guess it might be because in the delivery person’s app this option could be very similar to the one they meant to select:

    Handed to Receptionist

    Handed to Resident

    • uzay@infosec.pub
      53·
      10 months ago

      And everyone knows that resident doesn’t necessarily mean a resident of your house either

      • Firestorm Druid@lemmy.zipEnglish
        2117·
        10 months ago

        Yea, the word isn’t really used these days, and if it’s used, it’s frowned upon. Has a very bad ableist ring to it

        • NightAuthor@lemmy.worldEnglish
          3·
          10 months ago

          I like how a word starts as a technical/medical term for a disability, then it’s used as a slur, then they come up with a new term….repeat. It’s happening now with “learning disability” and “intellectually challenged”.

          Also, as someone with a learning disability, ableism is a big part of my life but people using the word retard in stupid throwaway jokes really doesn’t even register as an issue.

          • PatMustardEnglish
            1·
            9 months ago

            It’s interesting how words change meaning. For instance the National Spastics Society changed their name to Scope when “spastic” started being used as a really bad slur. On the other hand words like “idiot”, “cretin”, and “moron” have really horrible historical uses as slurs against the disabled but they’re all understood to be pretty casual insults now.

      • Flying Squid@lemmy.worldM
        0·
        10 months ago

        I personally would prefer it not be used around here in general. I don’t delete it overall, but I will occasionally depending on its usage. I have known too many good people with intellectual disabilities who were abused by bullies calling them that word.

        • RealFknNito@lemmy.worldEnglish
          0·
          10 months ago

          Well yeah, context derives meaning which is why words have multiple definitions. I’m not disparaging the differently abled but people’s surface level disdain for it is tedious. Barely a decade ago it was the polite way to characterize someone but we needlessly allow words themselves to be tainted rather than take the time to address the context and the meaning used with it.

          • Flying Squid@lemmy.worldM
            0·
            10 months ago

            I’m sorry, it was not “the polite way to characterize someone” barely a decade ago. It was a big insult when I was in school in the 80s and 90s.

    • BlackmistEnglish
      10·
      10 months ago

      There aren’t options for “I was running late so couldn’t be bothered”, “can’t find it in my pigsty of a van” or “looked valuable so I stole it”

  • kase@lemmy.world
    491·
    10 months ago

    If reception means to receive, then anyone who is given the package (receives it) is by default a receptionist. Therefore, if the delivery person hands the package to anyone, they’ve handed it to a receptionist. /s

    • NightAuthor@lemmy.worldEnglish
      4·
      10 months ago

      But “ist” in this context says that this person does this receiving regularly, likely as a hobby or profession. In which case, OOP would likely know if there was a receptionist that would have taken the package.

      So, I’d probably go with receptioner which is more open to uses in situations where the person acted as receptioner this time, but not necessarily as part of a thing they do regularly.

  • Alien Nathan Edward@lemm.eeEnglish
    47·
    10 months ago

    delivery drivers lie all the time. when I was still in a row house, I watched the amazon guy from my window take the same package from door to door, put it down, take a picture, then pick it right back up and take it to the next stop where he did the same thing.

    • Crozekiel@lemmy.zip
      29·
      10 months ago

      The ups guy that delivers to my work has been marking every package as signed for by a person who quit 5 years ago… Sometimes on stuff he didn’t even leave at our building…

      • NightAuthor@lemmy.worldEnglish
        3·
        10 months ago

        This kind of shortcut taking is why Uber now has the customer give the driver a code at handoff so the driver can’t just mark it delivered. (This is only when you opt for “deliver directly to me”)

    • DestideEnglish
      62·
      10 months ago

      Most companies would do their CS agents a lot of good by allowing them to be themselves a bit more. The amount of times you can hear the inner turmoil as an agent knows they’re saying something wrong, but that’s what’s on the script is painful, and you waste about 30 mins just breaking through “the company code”

        • ѕєχυαℓ ρσℓутσρє@lemmy.sdf.org
          30·
          10 months ago

          I had the same fucking experience setting up a modem. I was doing everything on their instructions, but it simply won’t register on the network. Customer service kept trying to get me to rent their first party modem. I had to spend almost a day, calling 4 separate times until finally someone forwarded me to an engineer. And boom, fixed in 30 seconds.

          • dlok@lemmy.world
            9·
            10 months ago

            I always keep the isp provided router for the rare case i need support. On the flip side if the problem goes away it’s a me problem.

        • Imgonnatrythis@sh.itjust.works
          21·
          10 months ago

          Please try uninstalling your OS and all applications, reinstall, unplug your modem, blow on it, and plug it back in. Call us back after you’ve done that and after waiting in the queue for an hour give this reference number to an associate who will promptly tell you there are no notes on your case but they will be happy to start from the beginning with you.

        • 0x4E4F@sh.itjust.worksEnglish
          11·
          10 months ago

          A stuffed penguin doll and a poster of some bearded dude with a swords.

          Perfect! Put her on.

          🤣🤣🤣🤣🤣

      • 1rre@discuss.tchncs.de
        49·
        10 months ago

        I had to call the electricity company to resolve a fucking clusterfuck of their making the other day (long story short my electricity meter is faulty), and after 3-4 calls I got to someone who said “jesus christ” after I explained my situation and how they’d made it worse trying to resolve it…

        She didn’t fix it, it’s still not fully fixed after a further 4 days including 29 hours without power, but gee did I feel like I was speaking to a fellow human who was trying to help in that conversation above all others I had with them

        • Something Burger 🍔@jlai.lu
          28·
          10 months ago

          Back in the ADSL days, I once had to call my ISP because my service was down. No matter how many times I explained that the physical copper line was cut because a truck hit the phone pole, the person on the other end followed their script and asked if I tried restarting the router.

          • r00ty@kbin.life
            24·
            10 months ago

            I always suspect they hate the scripts too. But they’re almost certainly sanctioned if they stray from the script, even if it ultimately helps the user out in the end.

            • AngryCommieKender@lemmy.world
              12·
              10 months ago

              Yep. Though there are times you can get away with it. I was told by a supervisor that, no I wasn’t going to get written up for telling a customer to “shut up and listen to me, if you hang up the phone I cannot solve your issue.” They did however tell me that I was to act as though I had been thoroughly chewed out, as something like a dozen people heard me say that.

              • Trainguyrom@reddthat.comEnglish
                6·
                10 months ago

                When I worked at a callcenter the general guidance was “if they don’t want to be helped, let them reach back out whenever they do” which was really helpful for people who just wanted to pick a fight since it gave a clear guidance of “hey, if you dont want to do this right now now here’s how to get back in contact”

            • AtmaJnana@lemmy.world
              11·
              10 months ago

              They mostly hate the script way more than you do. Most phone support just wants to get you off the phone, ideally after resolving your issue, but thats not always the priority. Sometimes ya just gotta clear the queue.

        • JDubbleu@programming.dev
          7·
          10 months ago

          Dude same. I worked on a stupid niche service called Ground Station, and my favorite call ever was telling a customer their satellite crossed LOS with the ISS so we couldn’t transmit at their scheduled time (you never transmit directly at the ISS for obvious reasons). Somehow even that took multiple explanations for them to get that it was not our fault, and that we’d be breaking the law in pretty much every country on the planet if our antennas did not stop us from doing so.

  • LeadersAtWork@lemmy.world
    24·
    10 months ago

    I treat customer service reps with patience, friendliness, and a little bit of awkward humor. Had to activate a phone awhile back and was struggling. Had an issue with one of the steps just not working. It was due to their poorly worded online guide. Customer rep confirmed that this issue does happen, etc etc. Told her “It’s okay. Small issue, we’ll figure it out. You’re not the one responsible, though I really appreciate your help.”

    Rep, "Oh no you’ve been really patient and kind! I am happy to help "

    And she did help. Probably more than she needed to since she wasn’t in the service department at all. I had been transferred to Sales without realizing. So huge props to her on that one.

    • TheOakTree@lemm.ee
      6·
      10 months ago

      I try to do this as well. It usually ends up being resolved quickly, as building rapport with the person on the line often leads to them feeling more invested in helping.

      I’m sure it’s a breath of fresh air to have a break from being on the other end of passive aggressiveness, screaming, and other forms of behavior that come from grown adults having tantrums over spilt milk.